Location– Vashi, Navi Mumbai.
Qualification– Any graduate.
Experience – 2 to 5 years.
Job Responsibilities :-
1. Ticketing Systems
● Helpdesk Software
● CRM Ticketing
● Bitrix24
● Service Request Handling
2. Process & Coordination
● Issue Tracking
● Complaint Management
● Internal Ticket Coordination
● SLA Monitoring
● Follow-up & Closure Tracking
● Cross-Functional Coordination
3. Support Role
● Sales Support Ticketing
● Operations Support
● Customer Support Coordination & Back-office Ticket Management
● Inside Sales Coordinator
● Business Development Support
● CRM & Sales Analyst (Junior)
4. CRM Software
● Sales Proposals
● Quotation Preparation
● Price Quotation
● Order Verification
● Sales Documentation
● Sample Order Processing
Key Skills:
Ticket Assignment, Ticket Management, Bitrix24, CRM Ticketing, Task Allocation, SLA Monitoring,
Internal Coordination, Follow-ups, MIS Reporting.
Preferred candidates from Herbal / Ayurvedic / Nutraceutical / Food Ingredient manufacturing companies
with exposure to B2B sales support, CRM handling, ticket assignment, order processing, and sales
coordination.
